{"id":15666,"date":"2025-09-18T09:28:14","date_gmt":"2025-09-18T13:28:14","guid":{"rendered":"https:\/\/home.hamptonu.edu\/doit\/?page_id=15666"},"modified":"2025-09-18T10:34:41","modified_gmt":"2025-09-18T14:34:41","slug":"fix","status":"publish","type":"page","link":"https:\/\/home.hamptonu.edu\/doit\/fix\/","title":{"rendered":"Fix DocuSign"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15666\" class=\"elementor elementor-15666\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fd408a e-flex e-con-boxed e-con e-parent\" data-id=\"8fd408a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3c7ef2 elementor-widget elementor-widget-heading\" data-id=\"c3c7ef2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fixing DocuSign<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00e19a4 e-flex e-con-boxed e-con e-parent\" data-id=\"00e19a4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a9b9a1 elementor-widget elementor-widget-heading\" data-id=\"0a9b9a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Access to Hampton University DocuSign can be affected if you have already created a DocuSign Account using your *.hamptonu.edu email.  This requires changing the email address on your previously created account.  \n\nThe steps to correct this are below<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc3e4ce elementor-widget elementor-widget-text-editor\" data-id=\"dc3e4ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li data-olk-copy-source=\"MessageBody\"><span style=\"font-size: 16px;\">Go to this link: <\/span><a style=\"font-size: 16px; background-color: #ffffff;\" title=\"https:\/\/account.docusign.com\/me\/\" href=\"https:\/\/account.docusign.com\/me\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"0\">https:\/\/account.<span data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">docusign<\/span>.com\/me\/<\/a><span style=\"font-size: 16px;\"> and login with your Hampton University email address .<br>Scroll down to the <\/span><b style=\"font-style: inherit;\">Email Address<\/b><span style=\"font-size: 16px;\">&nbsp;section and click&nbsp;<\/span><b style=\"font-style: inherit;\">UPDATE&nbsp;<\/b><span style=\"font-size: 16px;\"><span style=\"font-size: 16px;\">to the right.<\/span><\/span><\/li>\n<li>(It will ask you to login again)It may warn you about changing the email address. Click&nbsp;<b style=\"font-style: inherit;\">CONTINUE<\/b><span style=\"font-style: inherit; font-weight: inherit;\"><span style=\"font-style: inherit; font-weight: inherit;\"><span style=\"font-style: inherit; font-weight: inherit;\">.<\/span><\/span><\/span><\/li>\n<li>Put in a New Email address. Use something that does&nbsp;<b>NOT<\/b>&nbsp;end with @hamptonu.edu.<br>(I recommend using a personal account like Yahoo, Gmail, or even AOL.)<\/li>\n<li>Click&nbsp;<b>SEND CODE<\/b>.<\/li>\n<li>Verify the email change by inputting the 6-digit code sent to your new email.<br>(If you get an \u201cunknown error\u201d when verifying, try using a different email address)<\/li>\n<li>Log out of&nbsp;<span data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">DocuSign<\/span>.<\/li>\n<li>&nbsp;You should receive an activation email shortly.<\/li>\n<li><span style=\"font-size: 1rem;\">Once you complete the activation process,&nbsp;<\/span><span style=\"font-size: 1rem; font-style: inherit; font-weight: inherit;\"><span style=\"font-size: 1rem;\">f<\/span><span style=\"font-size: 1rem;\">ollow<\/span>&nbsp;the steps below.&nbsp; &nbsp;<\/span><\/li>\n<\/ol>\n<ul data-editing-info=\"{&quot;applyListStyleFromLevel&quot;:false,&quot;unorderedStyleType&quot;:2}\">\n<li>\n<div role=\"presentation\">Open the HamptonU Experience at <a href=\"https:\/\/experience.hamptonu.edu\">https:\/\/experience.hamptonu.edu<\/a>&nbsp;<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">Click on &#8220;<b>VIEW ALL CARDS<\/b>&#8221; at the Top Right<\/div>\n<\/li>\n<li>\n<div role=\"presentation\"><span data-olk-copy-source=\"MailCompose\">Scroll down until you find the card labeled&nbsp; \u201cDocuSign\u201d<\/span><\/div>\n<\/li>\n<li>\n<div role=\"presentation\">Click on the DocuSign Tile, and it should automatically log you into DocuSign.<\/div>\n<\/li>\n<\/ul>\n<div>&nbsp;<\/div>\n<div><span style=\"font-size: 1rem;\">You should see a webpage similar to the screenshot below.&nbsp; (Hampton University Logo should be displayed at the top right)<\/span><\/div>\n<div>&nbsp;<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc61f4b elementor-widget elementor-widget-image\" data-id=\"fc61f4b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"783\" height=\"274\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2025\/09\/download.png\" class=\"attachment-large size-large wp-image-15668\" alt=\"\" srcset=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2025\/09\/download.png 783w, https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2025\/09\/download-300x105.png 300w, https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2025\/09\/download-768x269.png 768w\" sizes=\"(max-width: 783px) 100vw, 783px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac7e639 elementor-widget elementor-widget-heading\" data-id=\"ac7e639\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">If DocuSign still  does not correctly open for you, then call Web and Digital Services at 6575<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Fixing DocuSign Access to Hampton University DocuSign can be affected if you have already created a DocuSign Account using your [&hellip;]<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_15666\" class=\"pvc_stats all  \" data-element-id=\"15666\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path 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