{"id":3208,"date":"2020-04-09T14:18:53","date_gmt":"2020-04-09T18:18:53","guid":{"rendered":"https:\/\/home.hamptonu.edu\/cit\/?page_id=3208"},"modified":"2020-04-09T14:18:53","modified_gmt":"2020-04-09T18:18:53","slug":"how-to-request-assistance","status":"publish","type":"page","link":"https:\/\/home.hamptonu.edu\/doit\/how-to-request-assistance\/","title":{"rendered":"How To: Request Assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3208\" class=\"elementor elementor-3208\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-60260908 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60260908\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f7b384c\" data-id=\"5f7b384c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49828f6e elementor-widget elementor-widget-heading\" data-id=\"49828f6e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to: Request Assistance - ATM \/ IT Help Desk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-83a09db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"83a09db\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1890f123\" data-id=\"1890f123\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74d1ce37 elementor-hidden-phone elementor-widget elementor-widget-heading\" data-id=\"74d1ce37\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Student Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b622a86\" data-id=\"b622a86\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d85e992 elementor-hidden-phone elementor-widget elementor-widget-heading\" data-id=\"3d85e992\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Faculty and Staff Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f975f0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f975f0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ffd3431\" data-id=\"1ffd3431\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14f54d54 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"14f54d54\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Student Resources<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b4d34ae elementor-widget elementor-widget-menu-anchor\" data-id=\"3b4d34ae\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"student\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51d627f9 elementor-widget elementor-widget-text-editor\" data-id=\"51d627f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Whether you need help installing Microsoft Office 365, accessing your HU email, installing antivirus software, or registering your devices to use campus Wifi, we can help you with it. Listed below are some of the services that we provide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-430d9193\" data-id=\"430d9193\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c4477c8 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"7c4477c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Instructor Resources<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1469b5d1 elementor-widget elementor-widget-menu-anchor\" data-id=\"1469b5d1\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"instructor\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad1cc82 elementor-widget elementor-widget-text-editor\" data-id=\"ad1cc82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our Helpdesk team members can assist you with several tech-related issues. Our mission is to support all of HU&#8217;s departments and offices by delivering prompt and effective service. Listed below are some of the services that we provide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf26772 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf26772\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-acb42e7\" data-id=\"acb42e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb5053e elementor-widget elementor-widget-text-editor\" data-id=\"bb5053e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Still need assistance? <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-febe7f8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"febe7f8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/cit\/cit-assistance\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-466af8a elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"466af8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>ATM Help Desk Office Hours:<\/b><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>ATTENTION: Our hours have changed due to COVID-19. Call us for more information.<\/strong><\/span><\/p>\n<p>To facilitate recent changes, the ATM modified hours are: Monday \u2013 Friday 8am-5pm (except holidays).&nbsp;&nbsp;If you have any tech-related questions please create a Helpdesk Ticket by emailing <a href=\"mailto:helpdesk@hamptonu.edu\">helpdesk@hamptonu.edu<\/a>.<\/p>\n<ul>\n<li>For non-urgent questions and concerns, email: <a href=\"mailto:HelpDesk@hamptonu.edu\">HelpDesk@hamptonu.edu<\/a><\/li>\n<li>For urgent technology support, contact the Help Desk Coordinator<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d90e9ce elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d90e9ce\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d0e104 elementor-nav-menu__align-center elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"7d0e104\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-7d0e104\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12138\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/calendar\/\" class=\"elementor-item menu-link\">Calendar<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12150\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/about-doit\/\" class=\"elementor-item menu-link\">CIT Mission<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12139\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/?page_id=647\" class=\"elementor-item menu-link\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12140\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/downloads\/\" class=\"elementor-item menu-link\">Resources<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12157\"><a href=\"https:\/\/home.hamptonu.edu\/cit\/wp-content\/uploads\/sites\/8\/2024\/02\/TechRef.pdf\" class=\"elementor-item menu-link\">Technology Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12158\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/news-2\/\" class=\"elementor-item menu-link\">DoIT News and Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12159\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/contact-us\/\" class=\"elementor-item menu-link\">Contact Us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-7d0e104\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12138\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/calendar\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Calendar<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12150\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/about-doit\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">CIT Mission<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12139\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/?page_id=647\" class=\"elementor-item menu-link\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12140\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/downloads\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Resources<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-12157\"><a href=\"https:\/\/home.hamptonu.edu\/cit\/wp-content\/uploads\/sites\/8\/2024\/02\/TechRef.pdf\" class=\"elementor-item menu-link\" tabindex=\"-1\">Technology Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12158\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/news-2\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">DoIT News and Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12159\"><a href=\"https:\/\/home.hamptonu.edu\/doit\/contact-us\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Contact Us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa4b82e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fa4b82e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2187881 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2187881\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aee637e\" data-id=\"aee637e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a0bb09a elementor-widget elementor-widget-heading\" data-id=\"a0bb09a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you need to know more about how to use our services?<br \/> Check out the \"How-To\" guides listed below.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f978c41 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f978c41\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-085d0e2\" data-id=\"085d0e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How to: Request Assistance &#8211; ATM \/ IT Help Desk Student Services Faculty and Staff Services Student Resources Whether you [&hellip;]<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_3208\" class=\"pvc_stats all  \" data-element-id=\"3208\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":119,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_mc_calendar":[],"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-3208","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To: Request Assistance - Division of Information Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/home.hamptonu.edu\/doit\/how-to-request-assistance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To: Request Assistance - Division of Information Technology\" \/>\n<meta property=\"og:description\" content=\"How to: Request Assistance &#8211; ATM \/ IT Help Desk Student Services Faculty and Staff Services Student Resources Whether you [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/home.hamptonu.edu\/doit\/how-to-request-assistance\/\" \/>\n<meta property=\"og:site_name\" content=\"Division of Information Technology\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/how-to-request-assistance\\\/\",\"url\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/how-to-request-assistance\\\/\",\"name\":\"How To: Request Assistance - Division of Information Technology\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/#website\"},\"datePublished\":\"2020-04-09T18:18:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/how-to-request-assistance\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/how-to-request-assistance\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/how-to-request-assistance\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How To: Request Assistance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/#website\",\"url\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/\",\"name\":\"Division of Information Technology\",\"description\":\"Hampton University IT\",\"publisher\":{\"@id\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/#organization\",\"name\":\"Division of Information Technology\",\"url\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/wp-content\\\/uploads\\\/sites\\\/115\\\/2025\\\/10\\\/HUDivisionofInformationTechnology_WT_400x62.png\",\"contentUrl\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/wp-content\\\/uploads\\\/sites\\\/115\\\/2025\\\/10\\\/HUDivisionofInformationTechnology_WT_400x62.png\",\"width\":400,\"height\":62,\"caption\":\"Division of Information Technology\"},\"image\":{\"@id\":\"https:\\\/\\\/home.hamptonu.edu\\\/doit\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How To: Request Assistance - Division of Information Technology","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/home.hamptonu.edu\/doit\/how-to-request-assistance\/","og_locale":"en_US","og_type":"article","og_title":"How To: Request Assistance - Division of Information Technology","og_description":"How to: Request Assistance &#8211; ATM \/ IT Help Desk Student Services Faculty and Staff Services Student Resources Whether you [&hellip;]","og_url":"https:\/\/home.hamptonu.edu\/doit\/how-to-request-assistance\/","og_site_name":"Division of Information Technology","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/home.hamptonu.edu\/doit\/how-to-request-assistance\/","url":"https:\/\/home.hamptonu.edu\/doit\/how-to-request-assistance\/","name":"How To: Request Assistance - Division of Information Technology","isPartOf":{"@id":"https:\/\/home.hamptonu.edu\/doit\/#website"},"datePublished":"2020-04-09T18:18:53+00:00","breadcrumb":{"@id":"https:\/\/home.hamptonu.edu\/doit\/how-to-request-assistance\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/home.hamptonu.edu\/doit\/how-to-request-assistance\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/home.hamptonu.edu\/doit\/how-to-request-assistance\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/home.hamptonu.edu\/doit\/"},{"@type":"ListItem","position":2,"name":"How To: Request Assistance"}]},{"@type":"WebSite","@id":"https:\/\/home.hamptonu.edu\/doit\/#website","url":"https:\/\/home.hamptonu.edu\/doit\/","name":"Division of Information Technology","description":"Hampton University IT","publisher":{"@id":"https:\/\/home.hamptonu.edu\/doit\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/home.hamptonu.edu\/doit\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/home.hamptonu.edu\/doit\/#organization","name":"Division of Information Technology","url":"https:\/\/home.hamptonu.edu\/doit\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/home.hamptonu.edu\/doit\/#\/schema\/logo\/image\/","url":"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2025\/10\/HUDivisionofInformationTechnology_WT_400x62.png","contentUrl":"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2025\/10\/HUDivisionofInformationTechnology_WT_400x62.png","width":400,"height":62,"caption":"Division of Information Technology"},"image":{"@id":"https:\/\/home.hamptonu.edu\/doit\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/home.hamptonu.edu\/doit\/wp-json\/wp\/v2\/pages\/3208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/home.hamptonu.edu\/doit\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/home.hamptonu.edu\/doit\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/home.hamptonu.edu\/doit\/wp-json\/wp\/v2\/users\/119"}],"replies":[{"embeddable":true,"href":"https:\/\/home.hamptonu.edu\/doit\/wp-json\/wp\/v2\/comments?post=3208"}],"version-history":[{"count":0,"href":"https:\/\/home.hamptonu.edu\/doit\/wp-json\/wp\/v2\/pages\/3208\/revisions"}],"wp:attachment":[{"href":"https:\/\/home.hamptonu.edu\/doit\/wp-json\/wp\/v2\/media?parent=3208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}