{"id":3310,"date":"2020-04-09T18:11:14","date_gmt":"2020-04-09T22:11:14","guid":{"rendered":"https:\/\/home.hamptonu.edu\/cit\/?page_id=3310"},"modified":"2025-06-10T15:41:25","modified_gmt":"2025-06-10T19:41:25","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/home.hamptonu.edu\/doit\/helpdesk\/","title":{"rendered":"ATM\/Help Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3310\" class=\"elementor elementor-3310\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6046c28 elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6046c28\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55ffccc\" data-id=\"55ffccc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d1a888 elementor-widget elementor-widget-spacer\" data-id=\"3d1a888\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58389b5 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58389b5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d8dece9\" data-id=\"d8dece9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f68a7b8 elementor-widget elementor-widget-spacer\" data-id=\"f68a7b8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dfa8ee elementor-widget elementor-widget-heading\" data-id=\"3dfa8ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-796fb50a elementor-widget elementor-widget-text-editor\" data-id=\"796fb50a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"tel:7577275959\">757.727.5959<\/a> <br \/><a href=\"tel:7577286931\">757.728.6931<\/a><\/p><p>For non-urgent questions and concerns please <a href=\"mailto:HelpDesk@hamptonu.edu\">email<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3206ca8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3206ca8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/home.hamptonu.edu\/cit\/how-to-request-assistance\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">How to Request Assistance<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6921823 elementor-widget elementor-widget-text-editor\" data-id=\"6921823\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are located on the 5th Floor of the William R. &amp; Norma B. Harvey Library<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d8b2b7 elementor-widget elementor-widget-google_maps\" data-id=\"4d8b2b7\" data-element_type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/maps.google.com\/maps?q=William%20R.%20%26amp%3B%20Norma%20B.%20Harvey%20Library&#038;t=m&#038;z=10&#038;output=embed&#038;iwloc=near\"\n\t\t\t\t\ttitle=\"William R. &amp; Norma B. Harvey Library\"\n\t\t\t\t\taria-label=\"William R. &amp; Norma B. Harvey Library\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4195953\" data-id=\"4195953\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4da3f0c elementor-widget elementor-widget-heading\" data-id=\"4da3f0c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\">Client Technology Services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32cb09e7 elementor-widget elementor-widget-heading\" data-id=\"32cb09e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Welcome<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab15636 elementor-widget elementor-widget-text-editor\" data-id=\"ab15636\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Client Technology Services provides a unique role as the primary source of IT services and support for students, faculty, staff, and researchers. Services include answering questions about ongoing IT operations, providing assistance to our Hampton community for IT related tasks, and operating and maintaining faculty and student computer labs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27db146 elementor-widget elementor-widget-image\" data-id=\"27db146\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"545\" height=\"352\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2019\/05\/image010.jpg\" class=\"attachment-medium_large size-medium_large wp-image-1365\" alt=\"\" srcset=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2019\/05\/image010.jpg 545w, https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2019\/05\/image010-300x194.jpg 300w\" sizes=\"(max-width: 545px) 100vw, 545px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d672247 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d672247\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5de2d1f\" data-id=\"5de2d1f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-702b1a8\" data-id=\"702b1a8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb83001 elementor-widget elementor-widget-heading\" data-id=\"fb83001\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b4c64 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"43b4c64\" data-element_type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-3310 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/ITILServiceDesk-HelpDesk-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"User Account Services\" aria-describedby=\"gallery-1-3349\" \/>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-3349'>\n\t\t\t\tUser Account Services\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/managed-services-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Network Services\" aria-describedby=\"gallery-1-3350\" \/>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-3350'>\n\t\t\t\tNetwork Services\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/alexgrec190300228-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Hardware Maintenance\" aria-describedby=\"gallery-1-3352\" \/>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-3352'>\n\t\t\t\tHardware Maintenance\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/Window-and-Mac-Software-Installation-Service-Dandenong-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Software Installation\" aria-describedby=\"gallery-1-3353\" \/>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-3353'>\n\t\t\t\tSoftware Installation\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/free-remote-pc-software-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Remote Desktop Support\" aria-describedby=\"gallery-1-3355\" srcset=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/free-remote-pc-software-150x150.png 150w, https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/free-remote-pc-software.png 300w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-3355'>\n\t\t\t\tRemote Desktop Support\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/onlinelearning-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Online Learning Tools\" aria-describedby=\"gallery-1-3360\" srcset=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/onlinelearning-150x150.jpg 150w, https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/onlinelearning-300x300.jpg 300w, https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/onlinelearning.jpg 400w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-3360'>\n\t\t\t\tOnline Learning Tools\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/testing-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Testing Center\" aria-describedby=\"gallery-1-3362\" \/>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-3362'>\n\t\t\t\tTesting Center\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/home.hamptonu.edu\/doit\/wp-content\/uploads\/sites\/115\/2020\/04\/studylab-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Computer Labs\" aria-describedby=\"gallery-1-3364\" \/>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-3364'>\n\t\t\t\tComputer Labs\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffcd0de elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ffcd0de\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edc32cb elementor-widget elementor-widget-heading\" data-id=\"edc32cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How To<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55a2572a elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"55a2572a\" data-element_type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:8,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13767 post type-post status-publish format-standard has-post-thumbnail hentry category-how-to category-news\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/home.hamptonu.edu\/doit\/2025\/04\/01\/docusign-templates-submit-leave-forms-even-faster\/\" target=&quot;_blank&quot;>\n\t\t\t\tDocuSign Templates: Submit Leave Forms Even Faster!\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13368 post type-post status-publish format-standard has-post-thumbnail hentry category-how-to category-news\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/home.hamptonu.edu\/doit\/2025\/03\/05\/multi-factor-authentication-mfa\/\" target=&quot;_blank&quot;>\n\t\t\t\tMulti-Factor Authentication &#8211; MFA\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12934 post type-post status-publish format-standard has-post-thumbnail hentry category-how-to category-news\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/home.hamptonu.edu\/doit\/2024\/08\/26\/how-to-access-wifi\/\" target=&quot;_blank&quot;>\n\t\t\t\tHow to Access WIFI\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Us 757.727.5959 757.728.6931 For non-urgent questions and concerns please email. 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