The Telecommunications Engineer is responsible for the design, implementation, maintenance, and support of the organization’s telecommunications and cabling infrastructure. This includes voice, video, and data systems, with a focus on VoIP systems, mobile communications, and teleconferencing technologies. The engineer will ensure reliable and secure communication systems that support business and academic operations. This is a full-time position in the Division of information Technology (DoIT) and the engineer reports to the Director of Network Communication Services (NCS).

Job Duties:

• Design, implement, and maintain telecommunications systems, including VoIP (e.g., Cisco, Avaya), PBX systems, and unified communications platforms.

• Monitor and analyze system performance and provide recommendations for improvements.
• Provide Tier II/III support for telecom issues, coordinating with vendors as needed.
• Oversee installation and configuration of hardware such as phones, gateways, and telecom switches.
• Manage and update telecom-related documentation, including system diagrams and inventory records.
• Ensure compliance with industry regulations and institutional policies for data and voice communication.
• Collaborate with DoIT and Facilities teams on large-scale deployments and infrastructure projects.
• Plan and execute disaster recovery and backup procedures for telecommunications systems.
• Maintain service contracts and relationships with telecommunications vendors and service providers.
• Research and recommend new technologies to enhance communication services.
• Perform other related duties as assigned.
• Install and terminate low voltage wiring, including networking cables (like CAT5/6) and fiber optic cables.
• Other duties as assigned by management

Qualifications:  

• Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field. Minimum of 10 years’ experience in lieu of a Bachelor’s degree.
• Relevant certifications (e.g., CCNA, CCNP, Avaya Certified Specialist) are preferred.
• Minimum of 3–5 years of experience in telecommunications engineering or a related field.
• Experience with VoIP and PBX systems, structured cabling, SIP trunking, and call routing.
• Strong analytical and problem-solving abilities.
• Proficiency in configuring and troubleshooting telecom hardware and software.
• Knowledge of network protocols and security as it relates to voice/data communication.
• Excellent communication and project management skills.
• Ability to work independently and collaboratively with cross-functional teams.

Requirements:

• May require occasional evening or weekend work to perform system maintenance or respond to emergencies.
• Ability to lift and install telecom equipment up to 40 lbs.
• Ability to perform tasks that may require climbing ladders, working in confined spaces, and handling equipment.