The Assistant Director for Housing Operations will operate under the guidance of the Director of Residence Life and Housing. This full-time position will play a key role in managing and administering the HamptonU Housing Portal, overseeing billing processes, and addressing all matters related to residence hall maintenance.

Duties and Responsibilities:

· Oversees modifications to the HamptonU housing software system, including conducting testing of innovations and upgrades, analyzing data, and designing and implementing comprehensive reporting functions for StarRez, encompassing housing applications, license agreements, and room assignments.

· Provides guidance and supervision to departmental staff on software usage, troubleshooting, system modifications, and process management.

· Plans, prepares, and allocates fees, waivers, charges, and billing for meal plans and other components of student accounts.

· Assists in managing all maintenance issues in residence halls, overseeing repair requests and renovation projects. Collaborates with university staff on maintenance repairs and provides leadership within the Office of Residence Life & Housing for both staff and residents.

· Develops and oversees a comprehensive communication plan for University Housing, utilizing the University Housing website and social media as effective marketing tools to attract and engage students and enhance the university’s image.

· Reviews, recommends, and evaluates policies, procedures, programs, and manuals to enhance efficiency, effectiveness, productivity, and workflow.

· Participates in the selection, training, and supervision of Residence Hall Directors, Graduate Assistants, and Resident Assistants.

· Supervises a full-time Administrative Assistant and student staff.

· Coordinate and develop partnerships with local apartment complexes.

· Demonstrates strong organizational, project management, and time management abilities.

Qualifications

· Bachelor’s degree required. Previous professional experience in a residential type housing office, highly desirable.

· Must be proficient in Microsoft Office Suite of products including MS Word, Excel, Access, PowerPoint, Outlook, StarRez, Maxient and Banner software.

· Must have effective communication and organizational skills.

· Be flexible and work well either alone or as part of a team.

· Be high energy and have a commitment to accomplishment.

· Perform multiple tasks and work effectively under pressure.

· Possess strong interpersonal skills.

· Can provide services and accurate information in a courteous and timely manner