This position will demonstrate effective professionalism and extraordinary customer service while making outbound calls to prospective students and applicants of Hampton University Online. The admissions specialist will be responsible for functions that contribute to converting qualified applicants to enrolled students, as well as coordinating and participating in admissions and recruitment events as required.

Job Duties:

· Provide academic advising, mentoring and support for all accepted and enrolled undergraduate students.

· Provide preliminary and comprehensive academic advising regarding transfer credits, course selection, and course requirements to all prospective and active status students.

· Inform, review and process academic forms (e.g., academic petitions, online add/drop, readmission, withdrawal) in accordance to University policy and procedures.

· Provide pre-degree clearance audits and conduct final degree clearance advising in all policies and procedures concerning graduation requirements, commencement, and commissioning.

· Educate, engage, and empower students regarding academic programs, advising services, student services, and university resources.

· Monitor students’ academic progress including admission status, advising holds, and academic standing.

· Develop and/or present workshops or seminars to enhance and support student success.

· All other duties as assigned by Supervisor.

Qualifications:

· Bachelor’s degree required

· Prior experience in college level academic advising strongly preferred

· Proven track record of excellent customer service

· Experience in process management and problem solving

· Superior experience with Microsoft Office software

· Experience with university technology and systems such as Banner and Blackboard preferred