This position plays an important role in facilitating the academic progress and degree completion of undergraduate students at Hampton University Online by assisting students with academic course planning and scheduling. The Academic Advisor works closely with the Director and Assistant Director of Enrollment Management, as well as the Department Chairpersons and Advisors of the undergraduate programs.

Job Duties:

• Provide academic advising, mentoring and support for all accepted and enrolled undergraduate students.
• Provide preliminary and comprehensive academic advising regarding transfer credits, course selection, and course requirements to all prospective and active status students.
• Inform, review and process academic forms (e.g., academic petitions, online add/drop, readmission, withdrawal) in accordance to University policy and procedures.
• Provide pre-degree clearance audits and conduct final degree clearance advising in all policies and procedures concerning graduation requirements, commencement, and commissioning.
• Educate, engage, and empower students regarding academic programs, advising services, student services, and university resources.
• Monitor students’ academic progress including admission status, advising holds, and academic standing.
• Develop and/or present workshops or seminars to enhance and support student success.
• All other duties as assigned by Supervisor.

Qualifications:  

• Bachelor’s degree required
• Prior experience in college level academic advising strongly preferred
• Proven track record of excellent customer service
• Experience in process management and problem solving
• Superior experience with Microsoft Office software
• Experience with university technology and systems (i.e. Banner, Navigate, DegreeWorks, and Canvas LMS) preferred