The PC Technician is responsible for assisting with daily help desk duties by providing excellent customer service to students, faculty, and staff. This position provides hands-on assistance to troubleshoot, repair, upgrade, and configure computer hardware, software, printer, and resolve peripheral issues. While the PC Technician will accomplish most tasks using current remote access tools, he/she will be required to walk or drive when remote access is not possible. This is a full-time position and on-premise.

Job Duties:

· Reesett authorized users’ passwords and unlocking accounts.

· Answer support calls to help desk phones and handle to submitted help desk tickets

· Safeguard all electronics, computers, and devices

· Repair computer hardware as necessary

· Install campus approved software applications

· Install operating system updates and patches

· Remove viruses and malware

· Troubleshoot computer system and related issues

· Install printers, scanners, audio devices, and other computer peripherals

· Setup computer systems for special events

· Other duties as assigned by management

Qualifications

· Associates degree in Information Technology or a relevant field of study

· Hands-on knowledge and experience in the application/operation of Microsoft Office Applications Suite

· One year or more of current experience working in an IT support role.

· Working knowledge of an IT ticketing system

· Familiarity with cybersecurity best practices and principles

Required Soft Skills:

1. Communication: Excellent written and verbal communication skills to interact efficiently with diverse stakeholders.

2. Customer relations and good phone etiquet

3. Problem-solving: Strong analytical abilities to troubleshoot complex technical issues swiftly and effectively.

4. Tenacity: Tactful professionalism to balance competing priorities across many stakeholders.