Heartland Campus Solutions ECSI (ECSI) handles the administration and billing for Hampton University student loans. The services provided by ECSI benefit both student loan borrowers and Hampton University. Loan accounts will be reported to the credit bureaus by ECSI, on behalf of Hampton University. You as the student loan borrower are responsible to update your address with ECSI, as well as with Hampton University while you have an active student loan with Hampton University.

How to Access your Student Loan and ECSI provided services.
ECSI provides student loan borrowers access their accounts online at https://heartland.ecsi.net. Through the ECSI website, a student loan borrower can verify when payments are received, update address and phone information, check their account balance, obtain loan payoff amounts, sign up for electronic billing, and make payments. Forms can also be downloaded for deferments, forbearance requests, etc. ECSI will provide a PIN number that allows only the borrower to access their confidential account information. ECSI offers multiple payment options (ACH/EFT, credit/debit card, as well as check/money order) for all borrowers. See the Billing page for more detailed information about payment options, or contact ECSI at:

ECSI Heartland Campus Solutions
Phone: 888-549-3274
E-mail: cservice@ecsi.net
https://heartland.ecsi.net
Hours: 7:30 am to 9:00 pm EST, Monday through Friday

Borrower Rights
Anytime a borrower thinks they may be eligible for a deferment, cancellation, or postponement of their payments, the appropriate information on the back of the payment notice should be checked and mailed to ECSI at the above address.

University Policies
ECSI is a billing service for Hampton University, not a collection agency. Although ECSI provides student loan billing and administration for Hampton University, all applicable University policies regarding financial obligations, account delinquency, assessment of late fees, and availability of University services continue to apply. Borrowers with questions regarding their statement should contact ECSI directly at the toll-free number above or by email at cservice@ecsi.net . If further assistance is needed, contact the Collections office at (757) 727-5610, or by e-mail at Collectionoffice@hamptonu.edu. Office hours are 8:30 a.m. to 4:30 p.m. eastern standard time.