WHAT IS THE EFFECT OF COLLECTION AGENCY PLACEMENT? If the past due account holder cannot be reached and/or a satisfactory payment plan arranged, the account is then referred to a third-party collection agency to pursue collection efforts on behalf of Hampton University. Agency placement is not a good scenario for any account holder because the consequences extend well beyond the debt due to Hampton University. Accounts placed with a third-party collection agency may be reported to the credit bureaus as allowed by the Fair Credit Reporting Act (FCRA). This means that not only will account holders be restricted from registering for classes, requesting official academic transcripts, participate in graduation or receive their diploma, they may also be adversely impacted when trying to apply for a loan, rent an apartment, etc. It is very important that account holders pay the outstanding debt timely and responsibly so that the third-party collection scenario can be avoided. MY ACCOUNT HAS BEEN REFERRED TO A THIRD-PARTY COLLECTION AGENCY, NOW WHAT DO I DO? Once an account is referred to a third-party collection agency you will no longer receive billing statements from Hampton University. Account holders who wish to pay their debt should contact the third-party collection agency directly in order to make payment arrangements. Student records will be remain on hold, meaning transcripts cannot be requested and classes cannot be registered for, unable to participate in graduation, will not receive their diploma until the Collection Office within Student Business Services receives confirmation that the outstanding balance has been paid in full by the third-party collection agency. The Collections Office processes the payment file once a month from each third-party collection agency. Once the payments are applied and the balance is zero, the student’s registration hold will automatically be removed. Since a file is only received once per month, the paid-in-full status may not be immediately reflected by Hampton University even if the student has paid the third-party collection agency in full. The student can contact the Collection Office at (757) 727-5610 to speak with a billing account specialist in order to review the account to see if the restrictions can be removed prior to Collections Office receives the funds from the third-party collection agency. Account holders that are not able to pay their debt in full will normally be offered a repayment arrangement by the third-party collection agency.  Account holders choosing to do this should make their monthly payments directly to the third-party collection agency. Account holders on a payment plan with a third-party collection agency are still not in good standing with the University, even if making regular payments. In order for account holders to have their registration, transcript, participate in graduation or receive their diploma, Hampton University requires that payment be received in full from the third-party collection agency. THIRD PARTY COLLECTION AGENCY VENDORS Hampton University contracts with a number of different third-party collection agencies. Once you have been provided the third-party collection agency servicing your past due balance, you will need to contact them directly at the telephone number listed below: Williams & Fudge, Inc. 300 Chatham Avenue PO Box 11590 Rock Hill, SC 29731 Telephone: (800) 849-9791 Website: www.wfpayaccounts.com Collection Bureau Hudson Valley (CBHV) 155 North Plank Road Newburg, NY 12551 Telephone: (800) 745-1395 Payment Email: info@cbhv.com Website: www.cbhv.com Schuerger Law Group 1001 Kingsmill Parkway Columbus, OH 43229 Telephone: (855) 277-7798 Email: support@schuergerlaw.com Payment Link: www.schuergerlaw.com/payment