Step One:  Start at the Source of the Problem

1. Schedule a conference with the instructor of the course.
2. Be prepared to discuss issues of concern clearly. Do not speculate.
3. Proceed to the next level of authority if the problem or concern is not resolved.

Step Two:  Schedule a Conference With Academic Advisor

Complete the Student Complaint Form and submit to your Academic Advisor.  Repeat b and c as stated in Step One.

Step Three:  Schedule a Conference With the Administrative Head of The Department Or Academic Unit

Repeat b and c as stated in Step One.

Step Four:  Schedule a Conference With Dean of the School

Repeat b and c as stated in Step One.

Step Five:  Schedule a Meeting With Grievance Council of School

Repeat b and c as stated in Step One.

Step Six:  Schedule a Conference With the Provost or Designee

Note: 
If steps one through five have been omitted, the Provost will refer the case back to the step that was omitted.

Hampton University has policies which have been established to resolve student problems and issues in a fair and impartial manner. Our most important business is to help students learn while maintaining high academic and ethical standards. It is recommended that each learner “follows the counsel of those wise faculty members who have dedicated their lives to meeting the needs of students who are willing to take responsibility for their own education.” Student Grievance Policy: Hampton University Academic Catalog 2016-2018, page 25

Hampton University works with the State Council of Higher Education for Virginia (SCHEV) to resolve distance learning complaints from students receiving their education under the auspices of the State Authorization Reciprocity Agreements (SARA). Students who have been unable to resolve their complaint through the resources provided by Hampton University can submit a student complaint form to SCHEV.