Armstrong, Your Home By the Sea 24/7 AI Student Support Agent
You can text, call, or email Armstrong.
Armstrong’s phone number is 757-727-xxxx. Please save this number in your contacts as “HU Armstrong” to easily contact Armstrong.
Armstrong’s email is ArmstrongAI@hamptonu.edu.
Armstrong supports your Hampton University (HU) experience alongside dedicated human colleagues. Armstrong was trained by colleagues from Financial Aid and Student Business services through websites, written materials, and interviews. During Phase 1 Armstrong can only answer questions related to HU Financial Aid and Student Business Services.
Here are some quick notes to help you fully engage with Armstrong.
- Before you can text Armstrong, make sure you have selected Opt In for Official HU Text Communications in your Text Message Notification Preferences. Data rates may apply. You can always Opt Out at any time by adjusting your preferences.
- When you call, Armstrong will let you know that the phone call is being recorded. Armstrong records phone calls to support continuous training and documentation for continuity of support and ensuring HU’s standard of excellence. If you need help from a staff member, Armstrong will share your conversation so that the staff member can assist you.
- Armstrong may reach out to you via email to support your concerns, so please respond to those emails. Our goal is that Armstrong will reply to you in five minutes or less. If you do not receive a response, please submit the form below titled “Report Issues with Armstrong,” and we will resolve this issue.
During Phase 1 with Armstrong, you can ask questions about Financial Aid and Student Business services. Armstrong will best answer your inquiries, direct you to resources, or assist you in reaching human staff through email or by helping you book an appointment.
Armstrong is here for you 24/7. This means during the day, evenings, weekends, and holidays. Additionally, Armstrong is multilingual and is happy to support you in English (United States, United Kingdom, and India), Spanish, French, German, Hindi, Japanese, and Portuguese. Let Armstrong know how to best assist you during your time at Your Home by the Sea.
Contacting Staff through Armstrong
Armstrong can answer a lot of your inquiries, but Hampton University recognizes that some of your concerns may need a human touch. Armstrong can determine, based on conversation, that a connection to a human staff member is needed. If Armstrong determines that a staff member is best suited to assist you, Armstrong will let you know and send a message to the Staff best suited for your concern.
Messages that are sent by Armstrong will be reviewed during the University’s business hours and a reply may take 1-2 business days. If you would like to speak with a staff member you can say, “I would like to speak with someone in Financial Aid/Student Business Services”. Armstrong will send your question directly to someone that will reach back out for further assistance.
Armstrong can also assist you in making an in-person or virtual meeting with staff from Financial Aid or Student Business Services. If you would like to make an appointment you can say, “I would like to make an appointment with someone in Financial Aid/Student Business Services.” Armstrong will consult with our connected booking page and book an appointment with a staff member best suited to address your concerns.
Important Note: Armstrong was trained and tested, but may not be perfect. Please ask yourself the following questions before making any decisions based on information provided by Armstrong:
- Does the answer or resources make sense given my concern?
- Double-check deadlines, requirements, or required materials.
- If you are still unclear, please ask for human staff assistance.
For immediate health and safety concerns, Armstrong is trained to provide you with the option to connect with the campus’ Health and Counseling Center or the Hampton University’s Police Department.
Understanding Armstrong
What is AI?
AI stands for Artificial Intelligence. AI is a tool that can quickly learn and adapt Hampton University’s resources, services, and information to provide you with answers, resources, and to better navigate HU on your own time.
Hampton University is partnering with CollegeVine, which is an AI platform for colleges and universities. Additional information: AI and Environmental Sustainability
Does Armstrong Recall Past conversations?
Yes, we store past conversations to build on knowledge to provide you with complete support.
What is Phase 1?
Phase 1 is the initial implementation of Armstrong on campus. We recognize that support in the Financial Aid and Student Business Services was our biggest need for our students. Concentrating on these specific areas, we were able to introduce Armstrong to our students.
We do plan to begin adding other resources and departments to create a more comprehensive resource for our University. We strive to make a better experience for our students and look forward to implementing more phases and grow Armstrong to encompass every aspect in Our Home by the Sea.
Is my information being shared?
We have given Armstrong access to general information such as your name, phone number, email, and general student information (financial aid and student business services information). Past conversations are recorded for continuity, but access is restricted for information beyond that.
Is talking to Armstrong safe and private?
Your conversations and information with Armstrong are handled securely and privately. Staff members can review conversations to provide system improvements and provide further assistance when a staff member’s assistance is requested to address your concerns. These conversations constitute education records protected by the Family Educational Rights and Privacy Act (FERPA).